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Caring for the Whole Family

At Proveda, we appreciate that families go through tough times and sometimes need a little extra support to help get them through.  We would welcome the opportunity to walk alongside you during these times and provide some support, guidance and comfort to make the journey just a little bit easier.

Through the wider circle of support we provide, and the experience of our team in dealing with some challenging life issues, we can assist you during difficult times.

Our expertise covers aged care, disability and mental health issues, including dementia advice, respite for carers or providing help navigating the often confusing, government health care system.

We have specific expertise in providing assistance for mental ill health including suicide ideation and supporting families bereaved by the loss of a loved one from suicide.

It’s important that you don’t feel like you’re alone, and if we can’t directly assist you, we will endeavour to connect you with the support you need.

Contact Us Today to Find Out More

If you, or someone you know, is in immediate danger.
Call OOO

24/7 Crisis Support Contact Numbers

Lifeline 13 11 14
Suicide Call Back Line: 1300 659 467
Beyond Blue: 1300 22 4636

What We Can Help With

1
Social and emotional support through the Belong Club, home visitation, and companionship
2
Dementia advice and connection to services, as well as clinical care support
3
Navigation and guidance around potential access to government and financial health services
4
End of life resources to support you to plan for yours or a loved ones future wishes

As a Carer, Sometimes You Need a Little Help Too!

Caring for loved ones when they are experiencing health or psychological challenges, can sometimes feel all consuming. If you are a carer, we can provide you with appropriate guidance and care-related help and assistance, as well as emotional support or social connection.

With extensive experience, across many ageing, social, physical and mental health related care areas, we have a wealth of resources at our disposal and can provide practical support. This support will help you navigate the path forward to help you make the best decisions.

Whether it is finding the right information or service to address a specific question or need, accessing additional personal or emotional support as a carer, or even, identifying more formal respite care services, we will ensure you too, get the right support, when you need it.

We know what support is available for carers, what you can access, and the range of resources available to you locally.

It is important to identify if you are a formal or informal carer and ensure that you are getting the support you need.  In some instances, carers may not realise that they are able to access assistance for the important role they are playing. You might be eligible for more help such as financial assistance, access to additional services, subsidies, information or training and support in your caring role.

In order to care for others, you need to prioritise your health and wellbeing.

The Types of Services Available to You Include:

Carer assessment of needs and support available
Community programs of support -
o Home visitation and companionship
o Belong Club
o Chatter Cino – dementia cafes
Coordination of in-home, community based, or residential respite care services
Free access to our dementia specialist consultants
Supporting stressed carers to stay well and healthy through our GP social work program
Supporting people through The Way Back (NSW) following a suicide attempt
Supporting families bereaved by suicide through our Wings of Hope program

The Way Back (NSW)

With our extensive experience in delivering mental health programs over many years, Proveda is proud to be working with all local hospitals, community health teams and GPs to support you if you have presented to hospital following a suicidal attempt.

We are a local partner in delivering this important government program for all people in the Northern Sydney region and with extensive experience in mental health, we are well placed to stand alongside you in your recovery journey.

Our specialist and skilled staff are here to help, along with any assistance needed through our broader Proveda community support programs. We’ll take the time to ensure you are fully and practically supported by us.

Supporting Families Bereaved by Suicide

WINGS (We Inspire New Growth After Suicide) program was founded in 2007, and joined Proveda (formerly CCNB) in 2020.

It supports people and their families that are bereaved by suicide, by reducing isolation and preventing harm. It does this through providing resources, linkages and direct support to those in need.

What We Do

As with every other service we provide, Proveda will always put you at the centre of everything we do.

Our organisation has been selected by government to deliver complex and specialist assistance for people and families experiencing many various ageing, psychological or physical conditions. We know that these conditions or life events also impact family members (sometimes dramatically), so we have created new ways to provide an extra layer of carer support. We know doing this well, aids recovery and wellness given the valuable role all carers play in a person’s recovery.

Whether you are caring for someone experiencing palliative care at end of life, dementia, or other health or psychological challenges, our carer support system will look after you. For example, our longstanding experience in supporting people and families prepare and plan for the memory loss of a loved one.  Proveda has significant experience in helping you manage the onset or progression of dementia, helping everyone in the family to feel supported and prepared.

Why Choose Proveda?

How we look after you differs, as we provide you a little more.

Regardless of whether you are already familiar with Proveda’s core range of services (aged care and NDIS support coordination etc), we offer a broader, deeper, and wider circle of support to help you in so many more ways.

From casual coffee catch-ups for dementia advice, volunteers to provide social support, or access to the Belong Club where you can learn new things and interact with others, Proveda offers more opportunities for connection, compassion and holistic care.

When you are looking for more from your community care, Proveda offers a little more.

Talk to Us Today!

If you’re interested in finding out more about the extensive range of services that Proveda provides, please leave your details and we’ll get back to you shortly.
Home / Community Programs / Family Support / Dementia Advice

Dementia and Memory Loss, We Care

Proveda has helped many hundreds of people (and their families) continue to live fulfilling, and healthy lives following a diagnosis regarding memory loss or dementia.

Our organisation has had the benefit of a longstanding and deep commitment to this important area of health and wellbeing. In fact, helping those experiencing memory loss and dementia has been part of our service offering from the very early days.

Not only do we have a depth of experience in supporting all types of people and families managing life with memory loss, onset and progression, but we are able to offer an extra level of personal care by connecting people through our various community programs.

Our Chatter ‘Cino coffee meet ups are hosted by our dementia specialist who provides advice for carers and people suffering from memory loss. They provide a friendly environment to talk to others facing similar issues. We know that carers need support too, and this is why we have developed casual opportunities for people to meet and chat. Our strong network of volunteers also assists families by providing comforting social support.

If you are concerned about your memory loss, or that of a family member, you can request an assessment by our clinical care team of registered nurses who will assess cognitive health and make suggestions for how to improve a family living environment for a dementia sufferer. Learn more about our clinical care services.

Memory loss and dementia can also be associated with other conditions such as depression and can mean people experience harmful thoughts. If you are having these thoughts, it is important to discuss these with your doctor, who may be able to refer you to one of Proveda’s other programs for support.

Contact Us Today to Find Out More

What Our Customers Say

What We Do

As with every other service we provide, Proveda will always put you at the centre of everything we do. As skilled practitioners who have experience in supporting people and families prepare and plan for the memory loss of a loved one, Proveda has an exceptional level of practical experience with managing this issue, so everyone in the family is supported and prepared.

Regardless of what stage the memory loss is at, we can assist you by preparing a management plan, with practical steps to support you along the way. We also provide our regular Chatter ‘Cino dementia coffee catch ups and run a range of programs via our Belong Club. We will also keep in touch via telephone and email.

Depending on the circumstances, we work with everyone who wants to be involved in the preparation and planning for what lies ahead. We provide education on the positive steps that can be taken early in the process, to ensure everyone is supported adequately. We understand the importance of having clarity for the important decisions that may come in the future, and we can provide advice on the most appropriate approach. Our program provides practical and ongoing support as memory loss starts to occur and progresses, so that there is a day-to-day local support network.

Where possible, the person who might be starting to experience memory loss will be very involved in the design of the care plan, and everyone impacted will be able to live their life fully, being informed and completely prepared.

Dementia and memory loss can have a significant impact on both the person experiencing it and those who love them, especially as it progresses, but early detection is very valuable. From our experience, we know that by being prepared and putting the necessary steps in place, the impact on loved ones can be lessened and the appropriate supports can be activated.

How We Support People:

Helping to identify signs of dementia
Providing practical tips and tricks to assist memory loss sufferers
Accessing a range of care advice and coordination services
Identifying additional services available to support people living with dementia
Providing advice on how to prevent and support complex and challenging behaviours
Helping to navigate the aged care service environment and finding appropriate dementia specific support services
Providing opportunities to personally link with other people living with dementia and their carers

Why Choose Proveda?

How we look after you differs, as we provide you a little more.

Regardless of whether you have an aged care package with us, you’re looking to change providers or you require additional clinical support, Proveda offers a broader, deeper, and wider circle of support to help you in so many more ways.

From casual coffee catch-ups for dementia advice, volunteers to provide social support, or access to the Belong Club where you can learn new things and interact with others, Proveda offers more opportunities for connection, compassion and holistic care.

When you are looking for more than just aged care support at home, Proveda offers a little more.

Some of the benefits of our mental health and specialist services include:

More choice and flexibility

Over 250 service providers ensure we will find a ‘best fit’ for your individual needs. We will bring our expertise to the table, so if your situation changes in any way, we can adapt and advise you appropriately.

Extra layers of support

We provide an extra level of care that money can’t buy for you, your carer and your family too. Automatically benefit from freely accessing our additional community programs designed for building new friendships, learning, support and activities.

Greater independence

We are only ever in your corner. Our independence ensures we can choose and get you the very best help you need, from a wide array of service providers, taking into account your particular needs now and in the future.

Not-for-profit

As a not-for-profit community organisation, we strive to keep our care and package management fees to a minimum and you’ll only ever pay for what you use, no more. No commissions and no exit fees, everything is transparent.

People who care

Be reassured, we genuinely care. We will help you any way we can and share our knowledge. We hope that each and every time you deal with us, you get the support and assistance you need and we are only ever a phone call away should you need it.

Care Circles

Your care is managed by a key contact, but you have the additional benefit of being supported by a dedicated team, so you’re never left without someone who can support you or that understands your needs.

Talk to Us Today!

If you’re interested in finding out more about the extensive range of services that Proveda provides, please leave your details and we’ll get back to you shortly.
Home / Community Programs / Family Support / Mental Health

The Psychological Side of Community Care is Also Our Focus

Proveda continues to offer a broad range of mental health services to support and enhance the overall wellbeing of individuals, family members, carers and the community.

Our Mental Health team consists of The Way Back Support Service (NSW), Psychosocial Recovery Coaching, Hoarding and Squalor, and the Dementia Alliance Specialist Service. We also support the community through social programs to reduce isolation and promote connection.

We are well placed to help find you what you need through practical assistance, access to local support networks and by helping to build long-term emotional wellbeing.

The Way Back Support Service (NSW)

The Way Back Support Service NSW (The Way Back) is designed to support people who have recently experienced a suicidal crisis or attempted suicide. The Way Back provides non-clinical, practical support in the community for up to three months. Participation is voluntary and support is guided by your needs.

NDIS Psychosocial Recovery Coaching

Psychosocial Recovery Coaching is a National Disability Insurance Scheme (NDIS) support program for participants with a psychosocial disability who require support managing complex challenges in their daily lives.

Hoarding and Squalor

CCNB’s Hoarding Disorder Hub is a highly specialised resource focused on supporting people, their families and the local service system. The model offers short term case management support, community education, access to peer to peer support, and evidence based therapeutic interventions.

Dementia Alliance Specialist Service

The Dementia Advisory Service aims to support people living with dementia and their carers by providing information, advice, and guidance to appropriate services that suit their needs.

 

Contact us for more information!

If you or someone you know is in immediate danger,
Call OOO

24/7 Crisis Support Contact Numbers

Lifeline 13 11 14
Suicide Call Back Line: 1300 659 467
Beyond Blue: 1300 22 4636

What Our Customers Say

What does Suicide Prevention Accreditation Mean?

By The Way Back Support Service (NSW) gaining suicide prevention accreditation, it has had to meet six stringent Suicide Prevention Standards.  Importantly, the suicide prevention standards provide a level of confidence for the community, that programs accredited through the program (owned by Suicide Prevention Australia) are of high quality and provide a consistent standard of care to the people they’re designed to help.

Talk to Us Today!

If you’re interested in finding out more about the extensive range of services that Proveda provides, please leave your details and we’ll get back to you shortly.
Home / Community Programs / Family Support / Belong Club

Connect with Community

Welcome to the Belong Club, a Proveda initiative dedicated to creating meaningful connections.

Belong Club is a vibrant community where those seeking companionship, and engaging activities, are welcomed with warmth, friendship and a sense of belonging.

Whether it is for you or someone you know (who might be living alone, is less mobile, or is even new to the area you live) – we welcome you to Belong Club.

If you are looking to enrich your life through connection and belonging, we wholeheartedly welcome you to the Belong Club.

Let’s create cherished moments and build a vibrant community together!

Become part of our Belong Club

What types of activities can I expect?

The Belong Club offers a diverse range of weekly activities both online and in-person, crafted for those who appreciate the value of connections and shared moments.

Book Club
Educational Workshops
Walking Groups
Online exercise and meditation classes
Weekly Quiz
Computer Classes
Health and Independence talks
Bingo
Coffee Meet-ups

How much does it cost to join?

Joining doesn’t cost you anything, our Belong Club membership is FREE! Our doors are wide open, welcoming everyone who seeks a friendly environment to build connections and explore new hobbies, or ignite old passions.

What are the benefits of being a member?

  • Engage in diverse and complementary activities.
  • Rediscover interests and explore new passions.
  • Form genuine connections with like-minded individuals.
  • Share experiences and learn from each other.
  • Enhance your wellbeing through social engagement.
  • Develop or improve computer and tech skills.
  • Access information and advice related to health and wellbeing.

How Can I Get Involved?

Be the spark that ignites connections! Consider becoming a volunteer and sharing your skills and knowledge to host a Belong Club event in your local area.

Whether it’s hosting a craft session at a local café, leading a fascinating discussion, or sharing your hobby or professional skills, your contribution is what makes the Belong Club so special.

Express your interest in hosting an event at belongclub@proveda.com.au, and let’s weave a tapestry of connection, laughter, and shared experiences.

Spotlight on Belong Club Members

Get to know some of our members and read about what they love about the Belong Club, as well as learn about their favourite activities.

Pictured right: Dot is one of our passionate Volunteers!