Feedback and Complaints

We’re committed to the highest standards

Proveda are dedicated to providing you with the best level of service. We will respond to your feedback and complaints promptly, in confidence whilst always respecting your privacy. Where required, a concern will be investigated to understand what happened and why, keeping you informed about the progress along the way.

We aim to regularly seek input and feedback from customers, carers, their nominated support person, the workforce, and others and use the input and feedback to inform continuous improvements for individuals and the whole organisation.

Diversity and inclusion

We strive to embrace individuality and diversity. Including but not limited to First Nations or culturally diverse communities, from LGBTIQA+ communities and with diverse spiritual beliefs. If we have fallen short, please let us know.

We want to hear from you

No matter what the issue is, we want to hear about it. Our passion is that everyone feels a sense of belonging and connection, and can live the life they want.

With your help we can continue to improve our services to you and appreciate you taking the time to let us know, so please click the link below and tell us what you think.

Proveda online Feedback Form click here.

Contact Proveda:
Phone: 1300 002 262
Email: [email protected]

Still not happy?

In the unlikely event that the matter cannot be resolved with us directly, you can seek assistance from the following organisations:

NSW Health Care Complaints Commission
1800 043 159
www.hccc.nsw.gov.au

Aged Care Quality and Safety Commission:
1800 951 822
www.agedcarequality.gov.au

NDIS Quality and Safeguards Commission:
1800 035 544
www.ndiscommission.gov.au