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Home / Our Services / Specialist Services / Overview

Providing services that ‘best fit’ your needs

We are pleased to be able to provide a range of specialist services to support individual needs and circumstances. Some of these services are government funded (for those residing in the Northern Sydney area), and some are just part of our wider circle of support.

We run programs such as The Way Back (NSW) that supports people with suicide ideation. Our social work services assist people with complex and challenging health and personal situations, such as hoarding tendencies. We offer dementia advice, clinical care services and home and personal technology solutions to help you live safely in the place you call home, for longer.

At Proveda, we believe it is important to find the ‘best fit’ solution for each individual and to make sure that people have access to the right support, whatever the circumstance. With thirty years’ experience in community care, and with specialised clinical care staff, there are many additional benefits to having Proveda as your care partner. We are uniquely able to access broader, relevant, health and allied networks, offer referral pathways of specialist care, and enable a more holistic and individualised approach.

Talk to us if you believe a family member or someone you know is struggling to get the necessary care they need due to disability or other circumstances. We are here to assist, so feel free to reach us directly or via a referral from a health practitioner, nursing staff or hospital social work team.

Regardless of how complex your current or impending circumstances are, or if you have any health or wellbeing concerns, nothing is too hard. We will get to know you and work with you to ensure you’re best placed and comforted with the full knowledge you need, providing you ongoing access to a wider circle of care, more holistic in nature than other options available.

Contact Us Today to Find Out More

How is Proveda different?

How we look after you differs, as we provide you a little more.

Regardless of what direct service you have come to us for, the benefit of Proveda is that it offers a broader, deeper, and wider circle of support to help you in so many more ways.

From casual coffee catch-ups for dementia advice, volunteers to provide social support, mental health teams to provide informed community support options, or access to the Belong Club where you can learn new things and interact with others, Proveda offers more opportunities for connection, compassion and holistic care.

When you are looking for a broader and deeper level of support, Proveda offers that little bit more.

Some of the benefits of our mental health and specialist services include:

More choice and flexibility

Over 250 service providers ensure we will find a ‘best fit’ for your individual needs. We will bring our expertise to the table, so if your situation changes in any way, we can adapt and advise you appropriately.

Extra layers of support

We provide an extra level of care that money can’t buy for you, your carer and your family too. Automatically benefit from freely accessing our additional community programs designed for building new friendships, learning, support and activities.

Greater independence

We are only ever in your corner. Our independence ensures we can choose and get you the very best help you need, from a wide array of service providers, taking into account your particular needs now, and in the future.

Not-for-profit

As a not-for-profit community organisation, we are focused on you and not profits. Our sole aim is to help your personal wellbeing.

People who care

Be reassured, we genuinely care. We will help you any way we can and share our knowledge. We hope that each and every time you deal with us, you get the support and assistance you need, and we are only ever a phone call away should you need it.

Care Coordination

All our teams understand that everyone has struggles sometimes, and that complex health and personal issues can often feel overwhelming. They will work with you to develop a personal plan that will work best for you.

Talk to Us Today!

If you’re interested in finding out more about the extensive range of services that Proveda provides, please leave your details and we’ll get back to you shortly.
Home / Our Services / Specialist Services / GP Social Work

What is the GP Social Work Program?

Proveda offers support to people referred through a General Practitioner (GP) in the northern Sydney region who are facing complex health challenges and need a little extra support to get back on track.

Our GP social work (GPSW) team identify your needs and the factors causing stress and concern, and work with you for up to 12 weeks, to determine a path forward. We link you with external services and organisations who can assist you, or alternatively, we will provide direct assistance. This may be through utilising the expertise of our wider circle of support such as our aged care, disability or mental health teams, or it may be by helping you navigate or get assessed for government support.

Either way, our social work team, will work with you to identify your major issues and where you need help, and provide you with the support you need to make life easier.

Contact Us Today to Find Out More

Get In Touch

1
If you are suffering from chronic or complex health conditions and need some support.
2
If you have experienced recent or recurrent hospitalisation and need support following discharge.
3
Are experiencing difficulty navigating and accessing government support and need assistance.
4
Feel lonely or isolated and seek social connection or need support managing the home environment.
5
Are a carer and feel overwhelmed, exhausted, and don't know where to turn for support.

How Do I Get Referred?

A referral by a GP located in the Northern Sydney Local Geographical Area (LGA) which spans Hunters Hill, Willoughby, Lane Cove, Mosman, Hornsby, Macquarie, North Sydney and the Northern Beaches, is required to access this free service.

GP’s and practice staff can refer patients to the Proveda GPSW team by completing the form on the link below.

What Our Customers Say...

Why Choose Proveda?

How we look after you differs, as we provide you a little more.

Regardless of how you come to use our services, Proveda offers a broader, deeper, and wider circle of support to help you in so many more ways.

From access to aged care, disability, mental health, or social work teams, hoarding and squalor experts, psychosocial recovery coaches, clinical care nurses, as well as volunteers, Proveda provides broader support options. You also have free access to the Belong Club where you can learn new things and interact with others. Proveda offers more opportunities for connection, compassion and holistic care.

When you are looking for more from a service provider, Proveda offers you that little bit more.

Some of the benefits of our mental health and specialist services include:

More choice and flexibility

With extensive knowledge of the community sector, we find the ‘best fit’ for your individual needs. We will bring our expertise to the table, to find the best support for you.

Extra layers of support

We provide an extra level of care that money can’t buy for you, your carer and your family too. Automatically benefit from freely accessing our additional community programs designed for building new friendships, learning, support and activities.

Greater independence

We are only ever in your corner. Our independence ensures we can choose and get you the very best help you need, taking into account your particular needs now and in the future.

Not-for-profit

As a not-for-profit community organisation, we are focused on you and not profits. Our sole aim is to help your personal wellbeing.

People who care

Be reassured, we genuinely care. We will help you any way we can and share our knowledge. We hope that each and every time you deal with us, you get the support and assistance you need, and we are only ever a phone call away should you need it.

Care Coordination

All our teams understand the complexities and challenges faced by people struggling with complex health challenges or ill mental health. They will work with you to develop a personal plan that will work best for you.

Talk to Us Today!

If you’re interested in finding out more about the extensive range of services that Proveda provides, please leave your details and we’ll get back to you shortly.
Home / Our Services / Specialist Services / Suicide Prevention and Support

You are Not Alone

Proveda offers support to individuals and families going through some of life’s toughest challenges. Whether you, or someone you love, is experiencing suicidal ideation or are bereaved by the loss of someone from suicide, we are here to support you.

As the Northern Sydney provider of the government funded program ‘The Way Back (NSW)’, we support people who have been hospitalised through attempted suicide or are struggling with suicidal ideation by linking them with helpful services and building important safety plans.

Through our Wings of Hope program, we provide support to families bereaved by suicide. We host a special annual gathering of remembrance on International Survivors of Suicide Loss Day to help those with similar lived experience connect and support each other.

Proveda is also proud to say that ‘The Way Back’ program we deliver, recently gained Suicide Prevention Accreditation status, which acknowledges that the program is of the highest quality and provides a consistent standard of care to the people it helps.

Contact Us Today to Find Out More

If you or someone you know is in immediate danger.
Call OOO

24/7 Crisis Support Contact Numbers

Lifeline 13 11 14
Suicide Call Back Line: 1300 659 467
Beyond Blue: 1300 22 4636

The Way Back (NSW)

With our extensive experience in delivering mental health programs over many years, Proveda is proud to be working with all local hospitals, community health teams and GPs to provide support if you have presented to hospital following a suicidal attempt.

We are a local partner in delivering this important government program for all people in the Northern Sydney region and with extensive experience in mental health, we are well placed to stand alongside you in your recovery journey.

Our specialist and skilled staff are here to help, along with any assistance needed through our broader Proveda community support programs. We’ll take the time to ensure you are fully and practically supported by us.  Don’ forget, you are not alone.

A Personalised Way Back Coordination Process

This is a tailored program, focused on surrounding you with all the elements of encouragement and support you need. It provides non-clinical, practical support in the community for up to three months, at no cost to you. We will be completely guided by your needs and connect you with relevant services tailored to you, such as community groups and financial or relationship counselling.

Referral to our service is required by a hospital mental health team or other similar pathway.

Click here to contact us

Let Us Help

When you are referred to The Way Back (NSW), one of our care coordinators will work with you for up to three months to develop a personalised support plan which may include:

Encouraging and supporting you following discharge from hospital or a community mental health service.
Working closely with you to develop your own safety plan.
Referring and connecting you to clinical and community-based support services.
Helping you make, keep, and attend appointments with other services.
Supporting you to set and reach lifestyle goals e.g. housing, work, relationships, education.
Keeping in regular touch with you to keep you on track via phone or text, depending on what you prefer.

What Our Customers Say

Supporting Families Bereaved by Suicide

WINGS (We Inspire New Growth After Suicide) program was founded in 2007, and joined Proveda (formerly CCNB) in 2020.

It supports people and their families that are bereaved by suicide, by reducing isolation and preventing harm. It does this through providing resources, linkages and direct support to those in need.

Unlike The Way Back program, it is not government funded, and support to families is provided directly by Proveda through fundraising efforts and donations. Often support will be of a practical nature, such as assisting with funeral arrangements, providing assistance with daily living (such as child care, shopping, etc), and by providing comfort by talking to family members, helping them to access counselling, liaising with the police, as well as assisting with managing legal issues.

Annual Memorial Gathering to Remember those Loved and Lost

On International Survivors of Suicide Loss Day, a global day of remembrance initiated in the United States and held annually on the Saturday before Thanksgiving, Proveda hosts a memorial gathering at the Balmoral Headland in Mosman, Sydney.

This event provides an opportunity for families to support each other in their grief and remember those loved and lost. It is an opportunity to meet with others who have the same lived experience in a casual and informal setting. Morning tea is provided and the gathering is hosted by an experienced Proveda team.

Why Choose Proveda?

How we look after you differs, as we provide you a little more.

Regardless of how you come to use our services, Proveda offers a broader, deeper, and wider circle of support to help you in so many more ways.

From access to social work teams, volunteers, hoarding and squalor experts, psychosocial recovery coaches, or clinical care nurses, Proveda provides broader support options. You also have free access to the Belong Club where you can learn new things and interact with others. Proveda offers more opportunities for connection, compassion and holistic care.

When you are looking for more than just mental health services, Proveda offers a little more.

Some of the benefits of our mental health and specialist services include:

More choice and flexibility

With knowledge of the mental health sector, we find the ‘best fit’ for your individual needs. We will bring our expertise to the table, to find the best support for you.

Extra layers of support

We provide an extra level of care that money can’t buy, for you, your carer and your family too. Automatically benefit from freely accessing our additional community programs designed for building new friendships, learning, support and activities.

Greater independence

We are only ever in your corner. Our independence ensures we can choose and get you the very best help you need, taking into account your particular needs, now and in the future.

Not-for-profit

As a not-for-profit community organisation, we are focused on you and not profits. Our sole aim is to help your personal wellbeing.

People who care

Be reassured, we genuinely care. We will help you any way we can and share our knowledge. We hope that each and every time you deal with us, you get the support and assistance you need, and we are only ever a phone call away should you need it.

Care Coordination

All our mental health team understand the complexities and challenges faced by people struggling with ill mental health. They will work with you to develop a personal plan that will work best for you.

Talk to Us Today!

If you’re interested in finding out more about the extensive range of services that Proveda provides, please leave your details and we’ll get back to you shortly.
Home / Our Services / Specialist Services / Dementia Advice

Dementia and Memory Loss, We Care

Proveda has helped many hundreds of people (and their families) continue to live fulfilling, and healthy lives following a diagnosis regarding memory loss or dementia.

Our organisation has had the benefit of a longstanding and deep commitment to this important area of health and wellbeing. In fact, helping those experiencing memory loss and dementia has been part of our service offering from the very early days.

Not only do we have a depth of experience in supporting all types of people and families managing life with memory loss, onset and progression, but we are able to offer an extra level of personal care by connecting people through our various community programs.

Our Chatter ‘Cino coffee meet ups are hosted by our dementia specialist who provides advice for carers and people suffering from memory loss. They provide a friendly environment to talk to others facing similar issues. We know that carers need support too, and this is why we have developed casual opportunities for people to meet and chat. Our strong network of volunteers also assists families by providing comforting social support.

If you are concerned about your memory loss, or that of a family member, you can request an assessment by our clinical care team of registered nurses who will assess cognitive health and make suggestions for how to improve a family living environment for a dementia sufferer. Learn more about our clinical care services.

Memory loss and dementia can also be associated with other conditions such as depression and can mean people experience harmful thoughts. If you are having these thoughts, it is important to discuss these with your doctor, who may be able to refer you to one of Proveda’s other programs for support.

Contact Us Today to Find Out More

What Our Customers Say

What We Do

As with every other service we provide, Proveda will always put you at the centre of everything we do. As skilled practitioners who have experience in supporting people and families prepare and plan for the memory loss of a loved one, Proveda has an exceptional level of practical experience with managing this issue, so everyone in the family is supported and prepared.

Regardless of what stage the memory loss is at, we can assist you by preparing a management plan, with practical steps to support you along the way. We also provide our regular Chatter ‘Cino dementia coffee catch ups and run a range of programs via our Belong Club. We will also keep in touch via telephone and email.

Depending on the circumstances, we work with everyone who wants to be involved in the preparation and planning for what lies ahead. We provide education on the positive steps that can be taken early in the process, to ensure everyone is supported adequately. We understand the importance of having clarity for the important decisions that may come in the future, and we can provide advice on the most appropriate approach. Our program provides practical and ongoing support as memory loss starts to occur and progresses, so that there is a day-to-day local support network.

Where possible, the person who might be starting to experience memory loss will be very involved in the design of the care plan, and everyone impacted will be able to live their life fully, being informed and completely prepared.

Dementia and memory loss can have a significant impact on both the person experiencing it and those who love them, especially as it progresses, but early detection is very valuable. From our experience, we know that by being prepared and putting the necessary steps in place, the impact on loved ones can be lessened and the appropriate supports can be activated.

How We Support People:

Helping to identify signs of dementia
Providing practical tips and tricks to assist memory loss sufferers
Accessing a range of care advice and coordination services
Identifying additional services available to support people living with dementia
Providing advice on how to prevent and support complex and challenging behaviours
Helping to navigate the aged care service environment and finding appropriate dementia specific support services
Providing opportunities to personally link with other people living with dementia and their carers

Why Choose Proveda?

How we look after you differs, as we provide you a little more.

Regardless of whether you have an aged care package with us, you’re looking to change providers or you require additional clinical support, Proveda offers a broader, deeper, and wider circle of support to help you in so many more ways.

From casual coffee catch-ups for dementia advice, volunteers to provide social support, or access to the Belong Club where you can learn new things and interact with others, Proveda offers more opportunities for connection, compassion and holistic care.

When you are looking for more than just aged care support at home, Proveda offers a little more.

Some of the benefits of our mental health and specialist services include:

More choice and flexibility

Over 250 service providers ensure we will find a ‘best fit’ for your individual needs. We will bring our expertise to the table, so if your situation changes in any way, we can adapt and advise you appropriately.

Extra layers of support

We provide an extra level of care that money can’t buy for you, your carer and your family too. Automatically benefit from freely accessing our additional community programs designed for building new friendships, learning, support and activities.

Greater independence

We are only ever in your corner. Our independence ensures we can choose and get you the very best help you need, from a wide array of service providers, taking into account your particular needs now and in the future.

Not-for-profit

As a not-for-profit community organisation, we strive to keep our care and package management fees to a minimum and you’ll only ever pay for what you use, no more. No commissions and no exit fees, everything is transparent.

People who care

Be reassured, we genuinely care. We will help you any way we can and share our knowledge. We hope that each and every time you deal with us, you get the support and assistance you need and we are only ever a phone call away should you need it.

Care Circles

Your care is managed by a key contact, but you have the additional benefit of being supported by a dedicated team, so you’re never left without someone who can support you or that understands your needs.

Talk to Us Today!

If you’re interested in finding out more about the extensive range of services that Proveda provides, please leave your details and we’ll get back to you shortly.
Home / Our Services / Specialist Services / Clinical Care Services

Clinical Care Assessment, Management and Monitoring

From time to time, having an objective clinical observation at home, can be good for everyone.

There is nothing more worrying than when a loved one is recovering from an incident. Be it an illness, a hospital visit (like surgery), or even a fall or accident at home. There are particular challenges that can occur, and this is especially true as a person ages. We offer greater peace of mind and reassurance for everyone when we conduct a clinical review to determine a person’s current state. This assessment can be organised by a care coordinator in consultation with the clinical care team.

The clinical assessment is done in consultation with you or a family member, and we take all the appropriate steps to adequately assess how to keep you (or a loved one) safe, at home. Our team will also introduce proactive strategies to help minimise risk and prevent clinical deterioration.

Whether you already have access to a Home Care Package or not, you can be assured that as a trusted partner, we’ll have your best interests at heart.  It’s like having another trained pair of eyes available for any given situation, and we find that working with the family is very beneficial when conducting any of the clinical assessments.

Contact Us Today to Find Out More

Some of the clinical supports we can provide are:

1

Clinical Care Assessment

A comprehensive assessment of a person’s clinical care, identifying risks and implementing strategies to minimise risk and prevent clinical deterioration.
2

Falls Risk Assessment (FRAT)

The FRAT rates the risk of falls on a number of factors including falls history, medications, medical conditions, sensory loss, foot problems, cognitive status, continence, nutritional status and function.
3

Cognitive Assessment

Designed to track changes in cognition over time. It is designed to be suitable to assess cognition of people in their homes and is required for the Home Care Package Dementia supplement.
4

Medical Management and Support

Systematic assessment of a customer’s medication with the aim of adherence and minimising medication related concerns.

Meet our Team

What We Do

As with every other service we provide, Proveda will always put you at the centre of everything we do.

Our organisation not only provides services and supports for aged care package customers, but it also assists customers with complex health care needs through its social work program. A GP referral is required to access the program, which provides more complex and specialist assistance for many people and families experiencing various ageing, psychological or physical conditions.

Providing clinical care services is an extension of our care management, as it relates to an older person’s physical or cognitive function, capacity, condition and mental health, and is a crucial extra service we provide.

Information gleaned from a clinical assessment helps inform decisions around required supports, which in turn, helps the Care Circle teams provide the services needed to assist in maintaining independent living at home. Adequate planning and preparation for a safe home living environment is essential, and clinical care reviews can help with forward planning.

The Types of Services Available to You Include:

Clinical Care Assessment
Psychogeriatric Assessment Scale / Cognitive Decline
Rowland Universal Dementia Assessment Scale (RUDAS)
Continence Assessment
Falls Risk Assessment (FRAT)
Wound Assessment
Medical Management and Support
Clinical Monitoring and Follow-Up

Why Choose Proveda?

At Proveda our approach is to not only help you find the service you need, but to also look at your overall wellbeing, and how we can use our wider circle of support services to provide more holistic care for you.

After thirty years as an independent, not-for-profit organisation, helping more than 15,000 people successfully navigate the health and community care systems, we are proud to be able to add clinical care to our service offering. This service reinforces our holistic approach to care and provides more support to our customers and their families.

Our expertise spans the community sector from aged care to disability and mental health. It is this depth of knowledge that proves valuable when dealing with customers who have complex needs.  Our informed staff can help triage the right solution for you, or a loved one, and the addition of clinical care services provides another layer of support.

We are confident that we can not only provide you a ‘best fit’ clinical care solution should you need it, but also, if appropriate, draw upon our wider circle of support services such as, our volunteers, dementia and carer advice or social connections through the Belong Club.

Some of the benefits of our specialist services include:

More choice and flexibility

Over 250 service providers ensure we will find a ‘best fit’ for your individual needs. We will bring our expertise to the table, so if your situation changes in any way, we can adapt and advise you appropriately.

Extra layers of support

We provide an extra level of care that money can’t buy for you, your carer and your family too. Automatically benefit from freely accessing our additional community programs designed for building new friendships, learning, support and activities.

Greater independence

We are only ever in your corner. Our independence ensures we can choose and get you the very best help you need, from a wide array of service providers, taking into account your particular needs now and in the future.

Not-for-profit

As a not-for-profit community organisation, we strive to keep our care and package management fees to a minimum and you’ll only ever pay for what you use, no more. No commissions and no exit fees, everything is transparent.

People who care

Be reassured, we genuinely care. We will help you any way we can and share our knowledge. We hope that each and every time you deal with us, you get the support and assistance you need and we are only ever a phone call away should you need it.

Team Support

Your care is managed by a key contact, but you have the additional benefit of being supported by a dedicated team, so you’re never left without someone who can support you or that understands your needs.

Fees and Charges

We only charge a flat service fee for each service we provide. For an overview of our services and their related fees, Contact us to find out more.

Of course, as a Proveda customer you get access to all our free community programs.

Talk to Us Today!

If you’re interested in finding out more about the extensive range of services that Proveda provides, please leave your details and we’ll get back to you shortly.
Home / Our Services / Specialist Services / Smart Home Solutions

Supporting Safety at Home Through Technology

Being reassured that you have some level of monitoring can provide great comfort if you live on your own, or have health conditions that require some oversight. Our Smart Home Solutions are designed to enable you to continue safely living the life you choose in the place you call home.

For people that have experienced falls, or for families concerned about loved ones that live by themselves, who may not be as mobile or alert as in younger years, having a level of discreet monitoring can provide a significant amount of comfort and relief. Monitoring may be as simple as wearing a trackable pendant, or alternatively, it may involve having some motion sensors installed in the home that monitor ‘regular’ activity and provide alerts to others when there is a worrying change to normal patterns.

At Proveda, we believe that technology solutions can enable an improved quality of life and enjoyment which is so important when ageing occurs. We are constantly seeking new ways to deliver technology-based solutions to support better health outcomes.

For many higher-level Home Care Package customers, you may even be able to fund your Smart Home Solution from your package.

Contact Us Today to Find Out More

There are 4 Smart Home Solution Plans:

1

Healthy and Active

The self-managed care option. Includes in home sensors, plus a mobile application. This option does not include ongoing support from Proveda.
2

Safe and Secure

The ongoing support option. Includes in home sensors, a tablet device with SIM card, mobile application, biometric and vitals monitoring, plus ongoing support from Proveda.
3

Maintaining Independence

Includes in home sensors, GPS pendant, tablet device with SIM card, mobile application, biometric and vitals monitoring, clinical monitoring, plus ongoing support from Proveda.
4

Living Longer and Better

Includes in home sensors, GPS pendant, tablet device with SIM card, mobile application, biometric and vitals monitoring, clinical monitoring, clinical care advice, plus ongoing support from Proveda.

What We Do

We can provide a specific technology solution (in partnership with Intelicare) to take much of the worry away for you and your family, and enable a reassuring level of health monitoring 24 hours a day, along with support in an emergency.

Your family or carers can receive automatic notifications should your normal patterns of behaviour change, providing an added level of security for you around your wellbeing.

Along with input from people who care about you and know you well, the in-home sensors are installed to monitor your usual patterns of behaviour – sleep, social and household activity, bathroom use, meal preparation, social activity and climate temperatures. Once your regular patterns are established, it works on the basis that any deviation from this will alert someone in your immediate circle of care, who is identified by you as being a primary contact. This entire system enables you, and those closest to you who want to be actively involved in your care, to gain comfort from an additional level (or levels) of oversight on your health.

The system is not intrusive and the coordination of its installation and any questions you may have about how it works, can be directed to the Proveda team. It is also easy to upgrade to a higher level of monitoring if needed over time.

We are constantly seeking ways to better support our customers and the community and to help people to lively safely and independently in their home for longer.

Smart Home Solutions Follow 4 Steps:

Monitoring via sensors and wellbeing feedback
Collecting daily vitals via an application on a tablet
Immediate assistance via SOS button on a GPS pendant
Tracking of data to place you on a predictive care pathway

Why Choose Proveda?

At Proveda our approach is to not only help you find the service you need, but to also look at your overall wellbeing and how we can use our wider circle of support services to provide more holistic care for you.

After thirty years as an independent, not-for-profit organisation, helping more than 15,000 people successfully navigate the health and community care systems, we are proud to be able to add Smart Home Solutions to our service offering. This service reinforces our holistic approach to care and provides more support to our customers and their families.

Our expertise spans the community sector from aged care to disability and mental health. It is this depth of knowledge that proves valuable when dealing with customers with complex needs. Our informed staff can help triage the right solution for you, or a loved one, and the addition of Smart Home Solutions provides another layer of support.

We are confident that we can not only provide you a ‘best fit’ Smart Home Solution should you need it, but also, if appropriate, draw upon our wider circle of support services such as, our volunteers, dementia and carer advice as well as social connections through the Belong Club.

Some of the benefits of our specialist services include:

More choice and flexibility

Over 250 service providers ensure we will find a ‘best fit’ for your individual needs. We will bring our expertise to the table, so if your situation changes in any way, we can adapt and advise you appropriately.

Extra layers of support

We provide an extra level of care that money can’t buy for you, your carer and your family too. Automatically benefit from freely accessing our additional community programs designed for building new friendships, learning, support and activities.

Greater independence

We are only ever in your corner. Our independence ensures we can choose and get you the very best help you need, from a wide array of service providers, taking into account your particular needs now and in the future.

Not-for-profit

As a not-for-profit community organisation, we strive to keep our care and package management fees to a minimum and you’ll only ever pay for what you use, no more. No commissions and no exit fees, everything is transparent.

People who care

Be reassured, we genuinely care. We will help you any way we can and share our knowledge. We hope that each and every time you deal with us, you get the support and assistance you need and we are only ever a phone call away should you need it.

Care Circles

Your care is managed by a key contact, but you have the additional benefit of being supported by a dedicated team, so you’re never left without someone who can support you or that understands your needs.

Like to Learn More?

Contact our helpful staff via the form below or download our brochure.

Talk to Us Today!

If you’re interested in finding out more about the extensive range of services that Proveda provides, please leave your details and we’ll get back to you shortly.
Home / Our Services / Specialist Services / Hoarding and Squalor

Hoarding and Squalor

There are many reasons why someone struggles with hoarding and / or accumulating rubbish, and ending up with a very unclean, or unsafe living environment.

These behaviours and conditions might be a result of a number of psychiatric disorders such as depression, obsessive-compulsive disorder, schizophrenia or may even be the result of a physical disorder. Contributing factors may also be due to dementia or another age-related illness, the suffering of a type of trauma, or sometimes from the effects of substance abuse.

We do know that living in unhealthy environments has a huge impact on individuals. They can become even more withdrawn and socially isolated, as personal relationships break down. They may fear eviction from rental properties and be more at risk of health problems. Financial problems are also common.

If You Are Concerned, Contact Us.

Do you, or anyone you know, qualify for assistance?

1
Are you over 50 years of age, feeling overwhelmed and struggling to stay on top of things?
2
Are you worried about the hygiene of your living conditions and feel it is affecting your health?
3
Do you have tendencies toward hoarding items that are now cramping your ability to live?
4
Do you feel like your home environment is out of control and don't know what steps to take to fix it?

What We Do

Proveda is well known for its expertise in mental health areas such as dementia, social isolation and suicide, and is a local support provider for people with hoarding and squalor tendencies. With many years of experience in this field, our team are well-equipped to support people recover who have this behaviour and work to improving their lives with a plan for enhanced living conditions.

There are ways out of this circle of health risk, and through our careful process of assessment and treatment planning, we will we ensure each person is assisted, as appropriate for their situation.

We can provide a way out of this condition by working with each person individually.

Steps We Will Take:

Understand the entire situation, needs, wishes and behaviours
Assess the living environment with the family or carer
Access care and support through evidence-based treatment plans
Provide support to help secure prolonged tenancy (if eviction is a risk)
Develop a recovery and wellness plan to improve lifestyle
Help navigate government systems such as NDIS and My Aged Care
Provide options for social connection and peer-to-peer mutual support.

Why Choose Proveda?

How we look after you differs, as we provide you a little more.

Regardless of how you come to use our services, Proveda offers a broader, deeper, and wider circle of support to help you in so many more ways.

From access to aged care, disability, mental health or social work teams, hoarding and squalor experts, psychosocial recovery coaches, clinical care nurses, as well as volunteers, Proveda provides broader support options. You also have free access to the Belong Club where you can learn new things and interact with others. Proveda offers more opportunities for connection, compassion and holistic care.

When you are looking for more from a service provider, Proveda offers you that little bit more.

Some of the benefits of our mental health and specialist services include:

More choice and flexibility

With extensive knowledge of the community sector, we find the ‘best fit’ for your individual needs. We will bring our expertise to the table, to find the best support for you.

Extra layers of support

We provide an extra level of care that money can’t buy for you, your carer and your family too. Automatically benefit from freely accessing our additional community programs designed for building new friendships, learning, support and activities.

Greater independence

We are only ever in your corner. Our independence ensures we can choose and get you the very best help you need, taking into account your particular needs now and in the future.

Not-for-profit

As a not-for-profit community organisation, that is completely independent, we are focused on you and not profits. Our sole aim is to help your personal wellbeing.

People who care

Be reassured, we genuinely care. We will help you any way we can and share our knowledge. We hope that each and every time you deal with us, you get the support and assistance you need, and we are only ever a phone call away should you need it.

What Works Best

Our teams understand the complexities and challenges faced by people struggling with complex health challenges or ill mental health. They will work with you to develop a personal plan that will work best for you.

Talk to Us Today!

If you’re interested in finding out more about the extensive range of services that Proveda provides, please leave your details and we’ll get back to you shortly.