Top 5 Facts About the Support at Home Program
We’re breaking down the top 5 things you need to know about the new Support at Home Program, which is launching from 1 November 2025. One Program Replaces…
Support at Home Resources
Support at Home Resources
There is a lot to navigate with the new Support at Home system, here are some resources you might find useful.
If you require further assistance you can call your Care Coordinator or use the “Book a Consult” button below to book in a free 15 minute Support at Home chat with one of team members,
Alternatively you can also visit My Aged Care for further information or call them on 1800 200 422.
Support at Home Guide
There’s a lot to learn about the new Support at Home program.
From 1 November 2025, Support at Home will replace the existing Home Care Packages (HCP) Program and Short-Term Restorative Care (STRC) Programme. The Commonwealth Home Support Programme (CHSP) will transition to the new program no earlier than 1 July 2027.
Support at Home will be enabled by a Single Assessment System, which uses a new Integrated Assessment Tool. This will simplify and improve access to aged care services for older people. Current in-home aged care programs will continue to operate as normal until they transition into the new program.
To better understand how it will all work, view or download the Australian Government Support at Home Guide which is a useful tool for older Australians, families and their carers via the button below.
Support at Home Service List FAQ's
The Support at Home service list provides information about what services can be funded under the program. The service list has 3 categories (clinical supports, independence and everyday living), each with their own service types and participant contribution arrangements.
Support at Home participants are eligible for services documented in their Notice of Decision letter and support plan.
These FAQs provide answers to common questions about the Support at Home service list. These answers provide general advice only. Refer to the Support at Home program manual for more detail.
Information Sheet for HCP Care Recipients
The Information Sheet for HCP Care Recipients provides information about the key features of Home Care Packages and the key features of the new Support at Home Program.
Refer to the Support at Home program manual for more detail.
Support at Home Guide for Aboriginal and Torres Strait Islander People, Families and Carers
There’s a lot to learn about the new Support at Home program.
To better understand how it will all work, view or download the Australian Government Support at Home Guide for Aboriginal and Torres Strait Islander People, Families and Carers which is a useful tool for older Aboriginal and Torres Strait Islander People, families and their carers via the button below.
Support at Home will deliver:
Single Assessment System (no ACAT or RAS)
Services grouped into 3 categories - clinical care, independence support and everyday living assistance
Clinical care services fully funded by government
Everyday living and independence support services will require user contributions
Quarterly Support at Home budgets instead of annual budget with HCP unspent funds rollover of $1,000 or 10% (whichever is greater)
Separate funding up to $15,000 for assistive technology and home modifications
Priority funding of $25,000 over 12 weeks for people within 3 months of end of life
Some of the benefits of our aged care services include:
More choice and flexibility
Over 150 service providers ensure we will find a ‘best fit’ home care solution for your individual needs. We will bring our expertise to the table, so if your situation changes in any way, we can adapt and advise you appropriately.
Extra layers of support
We provide an extra level of care that money can’t buy for you, your carer and your family too. Automatically benefit from freely accessing our additional community programs designed for building new friendships, learning, support and activities.
Greater independence
We are only ever in your corner. Our independence ensures you get choice and control over what home care services you want and you can choose from a wide array of service providers, taking into account your particular needs now and in the future.
Not-for-profit
As a not-for-profit community organisation, we strive to keep our care and package management fees to a minimum and you’ll only ever pay for what you use, and no more. No commissions and no exit fees, everything is transparent.
People who care
Be reassured, we genuinely care. We will help you any way we can and share our knowledge. We hope that each and every time you deal with us, you get the care, support and assistance you need and we are only ever a phone call away should you need it.
Care Circles
Your care is managed by a key contact, but you have the additional benefit of being supported by a dedicated aged care team, so you’re never left without someone who can support you or that understands your needs.
Latest News
We enjoy being able to share the way in which our people are making a difference to the lives of those we serve, as well as providing relevant and informative news stories for the benefit of our community.
Read on to see the latest news and updates from Proveda and across our industry.
Read on to see the latest news and updates from Proveda and across our industry.
What value does a Care Partner or Care Manager provide under Support at Home?
With the Support at Home Program launching on 1 November 2025, navigating aged care at home will become simpler and more equitable, however, for many older Australians and…
Talk to Us Today!
If you’re interested in finding out more about the extensive range of services that Proveda provides, please leave your details and we’ll get back to you shortly.
Test