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Contact Information

Proveda is your local, independent and impartial provider of information, advice and guidance. If you are looking for assistance, please call our care team on 1300 002 262 during business hours. Proveda offer information, advice and guidance to services in the Northern Sydney region that help you get the right help and support at the right time.

For The Way Back NSW service, please call 1300 000 125 during business hours.

If you are feeling overwhelmed and needing support, you can contact the numbers below. You can also visit your nearest hospital emergency.

If you or someone you know is in immediate danger, call triple zero 000.

Suicide Call Back Service

Call 1300 659 467
24/7 counselling for suicide prevention & mental health.


Call 13 11 14
Text 0477 131 114
24/7 crisis support and suicide prevention services.

Beyond Blue

Call: 1300 224 636
24/7 telephone support service and online chat 4pm – 10pm (AEST).


Call: 1300 737 732
24/7 information, counselling and support service for people impacted by sexual assult, domestic or family violence.

Health Direct

Call: 1800 022 222
24/7 telephone support service for free health information and advice.

Kids Helpline

Call: 1800 551 800
24/7 telephone counselling for young people 5-25 years.

13 YARN First Nations Support

Call: 13 92 76
24/7 crisis line run by Aboriginal and Torres Strait Islander people, for Aboriginal and Torres Strait Islander people.

MensLine Australia

Call: 1300 789 978
24/7 telephone and online support, information and referral service for men.


Call: 1800 184 527
LGBTIQ+ peer phone and chat support for people wanting to talk about sexuality, gender, bodies, feelings or relationships.

Other Helpful Services

Mental Health Line (NSW)

Call: 1800 011 511
24/7 statewide phone service which links people with NSW Health mental health services.

Ageing & Disability Commission (NSW)

Call: 1800 628 221
For information or to report concerns of abuse, neglect and exploitation of older people and adults with disability.

Seniors Rights Service (NSW)

Call: 02 9281 3600
Legal service providing advice, information, referrals and other assistance to older people in NSW on their legal issues.

Law Access (NSW)

Call: 1300 888 529
NSW service that provides legal information, referrals and in some cases, advice.

National Debt Helpline

Call: 1800 007 007
Provides free, independent and confidential financial counselling with a qualified professional via phone or live chat Monday to Friday.

St Vincent de Paul Society

Call: 13 18 12
Offers emergency relief and assistance for individuals and families experiencing disadvantage.

Link 2 Home (NSW)

Call: 1800 152 152
Homelessness information and referral telephone service available 24/7.

Carers Gateway

Call: 1800 422 737
Free service for unpaid carers. Provides Coaching, Counselling, Respite care, Peer support, Online skills courses, and Tailored Support Packages.