Careers

Proveda is a not-for-profit, community-based organisation that helps people simplify and navigate complexity to access the support and services they need. Our purpose is simple: we ensure everyone gets to live the life they want.

We are now seeking a Quality & Compliance Team Lead to oversee Proveda’s quality, compliance, governance and policy frameworks — ensuring our services remain safe, person-centred, effective and consistently aligned with best practice and regulatory requirements.

About the Role

As the Quality & Compliance Team Lead, you will drive operational quality across the organisation and foster a culture where safety, risk awareness, and continuous improvement are embedded in everyday practice.

Reporting to the Executive Manager, Service and Quality, this role will:

• Coordinate quality, compliance, governance and policy activities
• Oversee incident, complaint and feedback processes
• Drive continuous improvement and support organisational capability uplift
• Ensure readiness for audits, accreditation and regulatory obligations
• Lead and support the Quality & Policy team and other quality functions
• Work closely with internal stakeholders, regulators and external providers

This is a dynamic role suited to someone who thrives on collaboration, systems thinking and uplifting quality frameworks that directly improve client experience.

Key Responsibilities

• Promote a culture where quality, safety, risk and compliance are understood and valued.
• Develop, review and maintain organisational policies, procedures and templates.
• Ensure alignment with relevant standards (e.g., Strengthened Aged Care Quality Standards, NDIS Practice Standards, mental health and community services guidelines).
• Manage organisational documentation governance, and control processes.
• Oversee incident, near-miss and complaint reporting, investigation and resolution.
• Ensure statutory and mandatory reporting obligations are met.
• Identify trends and risks and provide regular reporting to leadership and committees.
• Coordinate internal/external audits, accreditation readiness and compliance processes.
• Maintain audit frameworks, calendars and monitoring tools.
• Lead continuous improvement initiatives based on data, feedback and evidence.
• Monitor and report on systemic issues, trends and improvement opportunities.
• Promote strong application of the Quality Management System across teams.

About You

You are a quality and compliance specialist with strong experience in aged care, disability, community services, mental health or similar sectors. You enjoy building capability, maintaining high standards and ensuring safe, effective, person-centred services.

Essential Skills & Experience

• Demonstrated experience in quality, risk, compliance, auditing or policy development.
• Proven capability in leading or coordinating quality functions.
• Strong research, analysis and document-writing skills.
• Experience in incident/complaint management, audit coordination and continuous improvement.
• High-level communication and stakeholder engagement skills.
• Advanced computer literacy (Microsoft Office, client management systems such as TLW).
• Ability to manage competing priorities and work independently.

Desirable

• Tertiary qualifications in health, human services, social sciences, policy, compliance or similar.
• Experience in regulatory reporting frameworks (Aged Care, NDIS, mental health).
• Strong understanding of risk management and governance systems.

Why Join Proveda?

• Work for a purpose-driven, community-focused not-for-profit
• Play a key role in uplifting safety, quality and capability across multiple service streams
• Collaborative, values-driven culture
• Opportunities for professional development and growth
• Make a meaningful difference to the lives of individuals and communities