Lookout Provider View FAQs

You can access the supplier view from the link in an email invitation to a new service request. Please bookmark this link so you can refer to it as needed. You can contact Proveda to get your link at any time on serviceprovider@proveda.com.au. 

You will need to add the Purchase Order numbers for services you deliver to Proveda customers to your accounting systems and ensure that your invoices are emailed to invoices@proveda.com.au. 

You will also need to add the supplier code, found in settings in your Supplier View dashboard and the visit link, found inside each purchase order to your systems for your care workers to access when they’re onsite for a customer visit. 

There is nothing for you to setup for your own profile or for services you deliver. Proveda has populated the system with that information and will manage any changes you tell us about. 

Proveda is looking to uphold our current compliance requirements as well as preparing for the changes coming into effect with the Aged Care reforms. 

It is a requirement that all Proveda Service Providers use the Supplier View dashboard and all provider employees servicing Proveda customers use the purchase order link to manage all aspects of servicing a Proveda customer. 

This is to protect our customer’s privacy. The information will be made available to you once your organisation has been confirmed to provide the service.

You will have access to the suburb/postcode of the customer before you accept the proposal, so you are better able to schedule available employees.

When you receive the email invitation for the new service, click on the link to your Supplier View dashboard and then proceed to open the purchase order. There will be an “Accept Job” button to click once you have reviewed the service request information. 

Proveda will confirm the purchase order/”proposal” within three (3) business days, in urgent cases within 24 hours. 

No, service details or visits can’t be changed in the Supplier View. All changes need to be communicated through the purchase order for Proveda care coordinators to change. One we have made these changes, you will see them reflected in the respective purchase order. 

Please advise Proveda of your rate changes with a minimum of four weeks’ notice. We will manage these changes in our system, and you will see them reflected in the respective purchase orders. All rate update requests must be sent to serviceprovider@proveda.com.au to be reviewed.

You will receive an email notifying you that your invoice hasn’t matched successfully with some potential reason why, please check the correspondence in the relevant PO. You can check those items on your invoice and then once rectified, you can email your invoice to us again. If your invoice continues to fail, please contact us at serviceprovider@proveda.com.au to discuss this further.