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Understand the Aged Care System: Free Webinars to Help You Take the First Step 

Navigating the aged care system can feel overwhelming. For many, delays in accessing support make an already challenging situation even harder. That’s why we’re offering free educational webinars designed to help you understand the process and take the first step towards securing the support you or your loved ones need.  

Our recent media release highlights the importance of acting early to ensure timely support. 

Why Acting Early Matters

With major reforms to Australia’s aged care system underway, including the transition from the Home Care Package (HCP) program to the new Support at Home program on 1 July 2025, planning ahead has never been more important. Unfortunately, current delays mean HCP recipients can wait up to 12 months or longer to receive their package or to transition to a higher-level package. This lengthy process, from checking eligibility to receiving an assessment and accessing support can leave families feeling stuck and uncertain. 

 A personal story 

For one of our customers, an elderly woman with dementia, the journey to access increased support has been fraught with delays. Her daughter, who is also her primary caregiver, first requested a reassessment in June 2024 to move her mother from a Level 3 to a Level 4 Home Care Package. 

Initially told the wait would be five months, they were later informed it would take even longer. Seven months on, they are still waiting for the reassessment. The impact on their lives has been profound. 

“It’s been very stressful and hard to watch mum lose her independence more each day while we await a reassessment,” her daughter shared.  

“I can’t always be there to ensure she will be okay as she goes about her daily activities, and we don’t have continuous support with her current package. The longer the delays in her reassessment, the more I worry for her and it’s hard to see her freedom being taken away due to the delay in receiving the support she needs to continue to go about her daily activities. You feel stuck when there’s nothing you can do to speed up the process and no one can provide an accurate timeline.” 

Stories like this highlight the importance of acting early and being prepared for the aged care journey. By understanding the system and starting the process as soon as possible, families can reduce stress and ensure their loved ones receive the support they need when they need it. 

 What You’ll Gain from Attending a Webinar 

Our free webinars are packed with practical insights and actionable advice to guide you through the aged care system. Here’s what you can expect to learn: 

  • Clear Steps to Navigate the System: Understand how to check eligibility, prepare for assessments, and apply for the right support. 
  • Do’s and Don’ts of the Assessment Process: Learn how to avoid common mistakes and maximize your chances of approval. 
  • Tailored Advice: Discover how to choose the best care options for your specific needs and circumstances. 
  • Peace of Mind: Leave the session feeling empowered, prepared, and ready to take the next steps with confidence. 

Join Us for a Free Webinar 

To find out more details and register to attend the free webinars offered, click on the links below:  

Click Here to learn more about My Aged Care and Home Care Packages, or book a free aged care consultation today

 For more detailed information, you can read the full Media Release Here 

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