How Will the New Support at Home Program Affect Aged Care Customers and Carers?

Aged Care

How Will the New Support at Home Program Affect Aged Care Customers and Carers?

Support at Home 2025: What Aged Care Customers and Carers Need to Know

With the Support at Home Program launching 1 November 2025, many of our aged care customers and carers are wondering what this means for their day-to-day lives. Here’s what you need to know.

For Customers:

No disruption to your care: If you’re already receiving services like cleaning, transport, or nursing, they’ll continue under the new program.

More flexibility: You’ll have a greater say in how your care is delivered.

Tailored support: Services will be matched more closely to your individual needs, not just your funding level.

Simplified access: With one single program instead of two, navigating aged care will be easier.

For Carers:

Clearer pathways: The new system will make it easier to understand what support is available.

Better coordination: Services will be more integrated, helping you manage responsibilities more effectively.

Support for carers: The program also recognises carers, with options like respite care, transport assistance, and community support.

We know that change can bring questions and sometimes create anxiety. At Proveda, we’re here to guide you through every step of the transition. Whether you live on the Northern Beaches, North Shore, or anywhere in Sydney out to the Hills, our team can help you understand what these changes mean for you and your family.

Interested in learning more? Book a free consultation with our team by visiting www.proveda.com.au/book-a-consult/ or contact us on 1300 002 262.

You can also visit our website for more at www.proveda.com.au/our-services/aged-care/support-at-home/ or download the Support at Home Guide here.

More blog posts are on the way to unpack these changes in detail. Keep an eye on our website for updates.

FAQs

How will the Support at Home Program affect existing aged care customers?

Existing clients will continue receiving their current level of care under a “no worse off” guarantee. Their funding and services will transition into the new system, with unspent funds carried over to ensure continuity.

What changes can carers expect under the new aged care system?

Carers can expect a simpler system with one assessment process, clearer support levels, and more flexible service options. The changes aim to reduce complexity and make it easier to coordinate care for loved ones.

Will the Support at Home Program improve access to services?

Yes, the program expands the range of services available, including assistive technology, home modifications, and wellness support. This allows customers to access more tailored care that supports independence at home.

Will aged care funding change under Support at Home?

Funding will be structured across eight levels of support, providing more precise allocation based on individual needs. While government subsidies remain, some clients may still contribute based on income and assets.

What should clients and carers do to prepare for the transition?

Clients and carers should review their current care plan, understand their support level, and speak with their provider about how services and funding will be managed. Staying informed will help ensure a smooth transition.

News & Resources

How Will the New Support at Home Program Affect Aged Care Customers and Carers?

FAQs

Resource Information

Talk to Us Today!

Upcoming Events