Careers

Proveda is a not for profit, community-based organisation. We help people simplify and navigate complexity, to access the support and services they need. We harness our collective expertise to build capability and connection among individuals and communities.
Our Care Navigation service model enables our focus to support people, their families and carers to navigate the health and social care systems to access the services they require, when they require them.
Proveda aims to ensure that everyone gets to live the life they want.
We work within the Values of People, Integrity, Action, Courage, Sustainability.

About the Role

Working closely with the Operations Manager, the Senior Coordinator – Provider Relationships is responsible for managing the end-to-end management of third-party service providers within a brokerage model, ensuring providers are engaged, compliant, and delivering high-quality outcomes for customers.
This is a hands-on role providing day-to-day leadership without direct reports, guiding team members while driving consistency, prioritisation and accountability. The role operates in a highly exception-driven environment.

Key Responsibilities

•  Provider Network Governance and Performance
• Commercial Management & Negotiation
• Provider Operations & Governance
• Financial Administration & Invoicing
• Stakeholder Engagement & Communication
• Leadership & Capability Development
• Reporting, Systems & Continuous Improvement
• Manage the full provider lifecycle, including onboarding, relationship management, performance monitoring, and offboarding
• Act as senior escalation point for provider issues
• Oversee invoice matching processes, including resolving discrepancies and managing exceptions
• Establish and enforce ticket governance, prioritisation and closure practices
• Lead pricing and rate negotiations with providers
• Own provider communications (operational updates, EDMs, newsletters)
• Maintain and utilise CRM (The Lookout Way) for reporting, communication and decision-making
• Provide mentoring and guidance to team members (no direct reports)
• Ensure all work is tracked, visible, and prioritised appropriately
• Monitor provider performance, market share and service distribution
• Influence internal teams to drive consistent provider management practices

About You

Demonstrated experience in provider, vendor, supplier or stakeholder relationship management
Experience managing complex operational processes and competing priorities
Strong negotiation, influencing and relationship management skills
Highly developed problem-solving and decision-making capability
Experience using CRM systems and maintaining accurate operational data
Strong written and verbal communication skills
Ability to analyse information and provide meaningful operational insights
Experience within health, aged care, disability, community services or human services sectors
Experience working within a brokerage or service coordination model
Experience supporting process improvement, governance or operational transformation initiatives
Relevant qualifications in Business, Community Services, Health Administration, Project Management or a related discipline
Experience in provider/vendor management within a service or brokerage model
Strong negotiation and influencing capability
Ability to manage complex, exception-heavy operational work
Strong organisational and problem-solving skills
Experience using CRM systems and interpreting operational data
Ability to lead without authority
Confident coaching and guiding others
Comfortable working in ambiguity and change
Pragmatic, solution-focused mindset

Why Join Proveda?

Join a viable and successful community-based organisation with a clear purpose and a passion to have a telling impact on people’s lives.
We value our employees and offer a range of staff benefits including:
Nominated Best Workplace Award 2025 (Xref)
2025 Mental Health Matters, Employee Wellbeing Program Award – Wayahead NSW
Highly Commended trophy for People and Culture at the Inside Ageing Awards 2025
A competitive remuneration and access to up to $15,900 NFP salary packaging benefits per annum
Monthly morning teas and an active social club
Work with a passionate, committed and supportive team
Flexible working available (WFH) after initial training period
Access to one paid wellness day per annum
Access 12 weeks paid parental leave
Learning and Development opportunities
Employee Assistance Program to support emotional, mental and general wellbeing
Free onsite parking

Important

Your application should include the role you are applying for, your current resume and a cover letter outlining how your skills and experience meet the requirements of the role, as well as why you would like to work for Proveda.
If you have been referred by a current Proveda employee, please include their name in your cover letter.
For any questions, please contact the Human Resources team at job@proveda.com.au

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