Careers
Quality and Compliance Manager
The purpose of the Quality and Compliance Manager is to lead and strengthen Proveda’s quality, compliance, governance and continuous improvement frameworks, ensuring the organisation delivers high-quality, safe and effective services.
Working closely with leaders across the organisation, this role will drive a culture of quality, accountability and best practice, while supporting strategic objectives and organisational growth. The Quality and Compliance Manager will provide expert guidance, foster strong stakeholder relationships and champion continuous improvement initiatives that enhance outcomes for customers, employees and the organisation.
This is an opportunity to make a meaningful impact by embedding quality and compliance as a business enabler, helping Proveda continue to deliver exceptional services while supporting innovation and sustainable growth.
Key Responsibilities
- Lead the development, implementation and continuous improvement of quality, compliance and governance frameworks
- Monitor organisational compliance with relevant legislation, standards and regulatory requirements
- Drive continuous improvement initiatives across services, systems and processes
- Provide expert advice and support to leaders on quality, risk and compliance matters
- Develop, review and maintain organisational policies, procedures and quality documentation
- Coordinate audits, compliance reporting and accreditation activities
- Support the identification, assessment and management of organisational risks
- Foster a culture of quality, safety, accountability and continuous improvement
- Build strong relationships with internal and external stakeholders to promote best practice
- Adhere to Proveda’s Quality Management System and organisational objectives
About Us
Proveda is a not-for-profit, community-based organisation. We help people simplify and navigate complexity to access the support and services they need. We harness our collective expertise to build capability and connection among individuals and communities.
Our Care Navigation service model enables us to support people, their families and carers to navigate the health and social care systems and access services when they need them. This includes a range of community programs that provide non-clinical, social support and promote wellbeing.
About You
Expertise
- Experience in quality management, compliance, governance or risk management
- Demonstrated knowledge of regulatory and quality standards within community, health or aged care services
- Experience developing and implementing quality improvement frameworks and initiatives
- Strong understanding of policy development, auditing and compliance reporting
- Proven ability to analyse complex issues and implement practical solutions
- Excellent stakeholder engagement and relationship management skills
- Experience supporting accreditation and audit processes (desirable)
Personal Attributes
- Purpose-driven with a commitment to delivering positive community outcomes
- Highly collaborative and skilled at building trusted relationships
- Pragmatic and solutions-focused with strong problem-solving abilities
- Influential communicator with the confidence to engage stakeholders at all levels
- Passionate about quality, continuous improvement and best practice
- Acts with integrity, professionalism and accountability
Why Join Proveda?
- Join a successful community-based organisation with a clear purpose and a passion to make a meaningful impact in people’s lives.
- We value our employees and offer a range of staff benefits including:
Best Workplace Award 2025 – Xref
2025 Mental Health Matters, Employee Wellbeing Program Award – Wayahead NSW - Highly Commended for People and Culture – Inside Ageing Awards 2025
- Competitive remuneration and access to NFP salary packaging benefits
- Flexible working arrangements (WFH available after initial training period)
- Learning and development opportunities
- Supportive and collaborative team environment
- Employee Assistance Program for wellbeing support
- Free onsite parking
- Regular team events and an active social culture