Working closely with the Manager, Quality & Compliance, this role will help identify opportunities for improvement, support organisational learning and contribute to a culture where quality and accountability are embedded in everything we do.

Key Responsibilities

• Support the development, implementation and review of organisational policies, procedures and quality documentation
• Assist in maintaining quality and compliance systems to meet regulatory and accreditation requirements
• Contribute to continuous improvement initiatives across services, programs and business functions
• Monitor changes in legislation, standards and industry requirements and support organisational compliance
• Assist with audits, quality reviews and compliance reporting activities
• Analyse quality data, incidents, feedback and trends to identify opportunities for improvement
• Provide guidance and support to employees on quality and policy-related matters
• Collaborate with internal stakeholders to embed best practice and quality outcomes across the organisation
• Maintain accurate records and documentation in line with quality management requirements
• Adhere to Proveda’s Quality Management System and organisational objectives

About Us

Proveda is a not-for-profit, community-based organisation. We help people simplify and navigate complexity to access the support and services they need. We harness our collective expertise to build capability and connection among individuals and communities.

Our Care Navigation service model enables us to support people, their families and carers to navigate the health and social care systems and access services when they need them. Through our range of services and programs, we empower people to make informed decisions, build resilience and improve their overall wellbeing.

For more than 30 years, Proveda has been helping people navigate life’s transitions, connecting individuals and communities with the support, expertise and confidence to thrive.

About You

Expertise

• Experience in quality, compliance, policy development or governance
• Knowledge of relevant legislation, regulatory frameworks and quality standards within community, health or aged care services
• Experience developing, reviewing or maintaining policies and procedures
• Strong analytical and problem-solving skills with the ability to interpret complex information
• Experience supporting audits, accreditation activities or quality improvement initiatives
• Excellent written communication and stakeholder engagement skills
• High level organisational and administrative skills with strong attention to detail

Personal Attributes

• Purpose-driven with a commitment to improving outcomes for individuals and communities
• Curious, proactive and solutions-focused
• Able to work autonomously while collaborating effectively with diverse teams
• Strong relationship builder who communicates with confidence and professionalism
• Passionate about quality, continuous improvement and best practice
• Acts with integrity, accountability and a customer-focused mindset

Why Join Proveda?

Join a successful community-based organisation with a clear purpose and a passion to make a meaningful impact in people’s lives.

We value our employees and offer a range of staff benefits including:

• Best Workplace Award 2025 – Xref
• 2025 Mental Health Matters, Employee Wellbeing Program Award – Wayahead NSW
• Highly Commended for People and Culture – Inside Ageing Awards 2025
• Competitive remuneration and access to NFP salary packaging benefits
• Flexible working arrangements and hybrid work options
• Part-time opportunity with work-life balance
• Learning and development opportunities
• Supportive and collaborative team environment
• Employee Assistance Program for wellbeing support
• Free onsite parking
• Regular team events and an active social culture

APPLY NOW

Join Proveda and help strengthen the quality, policy and continuous improvement practices that support exceptional outcomes for the people and communities we serve.