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How Will the New Support at Home Program Affect Aged Care Customers and Carers?
Support at Home 2025: What Aged Care Customers and Carers Need to Know
With the Support at Home Program launching 1 November 2025, many of our aged care customers and carers are wondering what this means for their day-to-day lives. Here’s what you need to know.
For Customers:
- No disruption to your care: If you’re already receiving services like cleaning, transport, or nursing, they’ll continue under the new program.
- More flexibility: You’ll have a greater say in how your care is delivered.
- Tailored support: Services will be matched more closely to your individual needs, not just your funding level.
- Simplified access: With one single program instead of two, navigating aged care will be easier.
For Carers:
- Clearer pathways: The new system will make it easier to understand what support is available.
- Better coordination: Services will be more integrated, helping you manage responsibilities more effectively.
- Support for carers: The program also recognises carers, with options like respite care, transport assistance, and community support.
We know that change can bring questions and sometimes create anxiety. At Proveda, we’re here to guide you through every step of the transition. Whether you live on the Northern Beaches, North Shore, or anywhere in Sydney out to the Hills, our team can help you understand what these changes mean for you and your family.
Interested in learning more? Book a free consultation with our team by visiting www.proveda.com.au/book-a-consult/ or contact us on 1300 002 262.
You can also visit our website for more at www.proveda.com.au/our-services/aged-care/support-at-home/ or download the Support at Home Guide here.
More blog posts are on the way to unpack these changes in detail. Keep an eye on our website for updates.